Privacy Policy

Effective Date: September 24. 2025

Home Studio Medic values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or process payments through our online system.

Information We Collect

When you use our website or book a service, we may collect:

Personal Information: Name, email address, phone number, billing/shipping address, and other details you provide.
Payment Information: Payment card details and billing information (processed securely by third-party payment providers—we do not store full card numbers).
Booking Information: Appointment dates, times, and services requested.
Technical Data: IP address, browser type, device information, and site usage data via cookies or similar technologies.

How We Use Your Information

We use your data to:

Process and confirm bookings.
Accept and manage payments securely.
Communicate with you about appointments, updates, or changes.
Send reminders, confirmations, or necessary notices.
Improve our website and services.
Comply with tax, accounting, and other legal obligations.

If you have opted in, we may also use your information to send marketing or promotional messages. You may opt out at any time.

Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data under the following legal bases:

To perform a contract (e.g., fulfill your booking).
To comply with legal obligations.
Based on your consent (e.g., marketing emails).
For our legitimate interests, such as improving services and website functionality.

Your Privacy Rights

Depending on your location, you may have the right to:

Under GDPR (Europe):

Access a copy of the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to how we process your data.
Data portability (receive your data in a usable format).
Withdraw consent at any time (where applicable).

Under CCPA/CPRA (California):

Know what personal information we collect, use, and disclose.
Request access to your personal information.
Request deletion of your personal information (with some exceptions).
Opt out of the “sale” or “sharing” of your data (we do not sell personal information).
Not be discriminated against for exercising your rights.

To make a request, contact us at robchandler@neverendingstudios.com. We may verify your identity before fulfilling your request.

Payment Security

All online payments are processed through trusted third-party providers. We do not store complete payment card details. Payment data is encrypted and handled in accordance with PCI-DSS security standards.

Sharing Your Information

We do not sell your personal data. We only share it with:

Payment Processors to securely handle transactions.
Service Providers who help us operate our booking and website systems.
Legal Authorities when required by law.

Cookies and Tracking Technologies

We may use cookies or similar technologies to:

Remember your preferences.
Improve site functionality.
Analyze site performance and traffic.

You can manage cookies through your browser settings. For EU visitors, we comply with cookie consent requirements.

Data Retention

We keep your personal data only as long as needed for the purposes outlined in this policy and to comply with legal requirements (such as tax and accounting laws). After that, data is securely deleted.

International Transfers

If you are located outside of the United States of America, your data may be transferred to and stored in a country with different data protection laws. We take steps to ensure adequate protection of your information when it is transferred internationally.

Protecting Your Information

We use appropriate technical and organizational security measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage system is 100% secure.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”

If you have questions about this Privacy Policy or your personal data rights, please contact us at:

Home Studio Medic
robchandler@neverendingstudios.com